POLICIES
We are a privately owned "Getaway" experience. We want everyone to relax and enjoy their stay while here. However we do have rules and policies to be followed. Upon checkin we will have you sign our form and ask that you take the time to read these policies and abide by them at all times during your stay. By making a reservation you have agreed to all of these policies.
RESERVATIONS
Reservations are made by calling 214-458-3089. A room is not reserved until a credit card has been obtained for deposit. A confirmation email will be sent to you. Should you not receive a confirmation email please contact us so we may remedy the issue.
KEYS
You are given one key to the Nest on arrival. If your key is lost there is a $50.00 locksmith charge to replace the key.
CHECK-IN/ CHECK-OUT
Preferred checkin time is from 3:00 pm to 6:00 pm. Please alert us if you will be later than 6pm. Check out time is by 11:00 am
INJURIES OR ACCIDENTS
We are not and will not be responsible for any accidents or injuries incurred on this property whether in or outside during your stay.
NO SMOKING
We have a very strict no smoking policy which ALSO includes the burning of incense and candles. Smoking is only allowed outside on decks and in the yard area. Be sure that the smoke does not migrate into your room from the decks. There will be a $200.00 cleaning fee charged to your credit card on file if this policy is breached or if any evidence of smoke, incense and or candles is detected inside the Nest and you will be asked to leave. STRICTLY ENFORCED
DAMAGES
You are a guest at The Nest. We ask that you please respect our facility and the belongings in it. We do not charge a cleaning fee up front as to keep our prices down. However, damages incurred inside or outside the premises during your stay, i.e., furnishings, overflowing of the shower and or Jacuzzi, stained bed linens or towels, rugs, decorative items, fixtures, stolen or missing items, etc. will be charged to your credit card on file. We will determine the charges which are non-negotiable and might vary depending on the actions taken, i.e., the need of a plumber, dry cleaning, total replacement of an item, etc. We view the kitchen area here as a special amenity. We ask that you leave the kitchen area clean and tidy .
CHILDREN AND PETS
We do allow children. However , we do ask that you are mindful of of their actions as The Nest has a lot of antiques and small collectables in it's decor. Any damages will be the responsibility of the guest. While I am a HUGE animal lover and have fur babies of my own, out of respect for folks that have allergies and to avoid the high cost of cleaning we CANNOT allow pets of any kind downstairs in The Nest.
PERSONAL ITEMS
We are not responsible for any personal items left behind. Please check all of your belongings before leaving to make sure that you have everything you checked in with.
INCLEMENT WEATHER
If you must cancel your reservation due to inclement weather, your balance will be charged and you will be issued a non transferable gift certificate for the full amount of your reservation ( valid for 6 months)
CANCELLATIONS
We have a 14 day notice policy for cancelling, re-scheduling or early departures. To cancel a reservation a phone call MUST be made to our office at 214-458-3089. If for any reason you cancel, reschedule, or make any changes to your reservation 14 days or less from your arrival date, the deposit is NON REFUNDABLE. Your deposit will be refunded if you let us know 14 days or more from the date you are scheduled to arrive that you need to cancel or reschedule. Please retain your cancellation email as verification of your request to cancel your reservation. No refunds for early departures: entire reservation will be charged. A RESERVATION FOR 5 DAYS OR MORE MUST BE CANCELLED ONE MONTH IN ADVANCE.
For "NO SHOWS" and SAME DAY CANCELLATIONS the entire reservation will be charged to your account.
If you need to cancel or make changes to your reservation , PLEASE CALL OUR OFFICE..... DO NOT SEND AN EMAIL.